Become a customer

How can I become a customer?
Who can become a customer?
What do I need to become a customer?
What is the access policy?
Can I register and view the product range and prices without a Chamber of Commerce (KvK) registration number and VAT number?

Order online

How do I receive a login for the webshop?
How can I place an order?
Adjust or cancel an order
What is the order cut-off time and average delivery time?
Where do I find the stock status of a product, and how often is it updated?

Payment

How can I pay?
Where can I view my invoices?
Is automatic debit possible?
Why don’t I receive a credit note if my final invoice is lower than the pro forma invoice?
When are credit notes paid out?

Delivery / pick up

How can I trace my order?
What is the order cut-off time and average delivery time?
What are the shipping costs?
What do the shipping costs consist of?
Are the shipping costs determined based on the weight of my order?
How are the fulfilment costs calculated?
Do you provide dropshipping?
Are there any additional costs associated with dropshipping orders?
Are dropshipping orders shipped to my customer in neutral packaging?
Do you have a carriage paid order amount?
Can I collect my order?

Exchange and returns

Return policy
Return request
Payback guarantee

Online business

What is dropshipping?
Am I allowed to sell products through a marketplace?
Am I allowed to sell products on Amazon?
Are there any additional costs for a Shopify or WooCommerce integration besides the €30 monthly fee?
What information is shown on the shipping label for dropshipping orders?

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Whether you’re an animal friend or a customer, we’d like to hear from you.