Become a customer

How can I become a customer?
Who can become a customer?
What do I need to become a customer?
What is the access policy?

Delivery / pick up

Do you provide dropshipping?
How can I trace my order?
Do you have a carriage paid order amount?
Can I collect my order?

Payment

How can I pay?
Where can I view my invoices?
Is automatic debit possible?

Order online

How do I receive a login for the webshop?
How can I place an order?
Adjust or cancel an order
Where do I find the stock status of a product?

Exchange and returns

Return policy
Return request
Payback guarantee

Safety & Privacy

Thuiswinkel waarborg
Protection of personal information
Secure payment Cookies

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Whether you’re an animal friend or a customer, we’d like to hear from you.